Standard orders: standard shipping is free on orders over $35, and express shipping is free on orders over $70.

Express tracked shipping is also available with our courier partners, and the cost is calculated at checkout based on the weight and contents of your order.

International orders: tracked shipping is now available to a growing list of destinations.

International orders may include a small postage fee, calculated at checkout based on the order value and delivery location.

Express shipping is also available at an additional cost, calculated at checkout.

Standard orders: please allow approximately 3-7 business days to receive your order once it has been dispatched from our warehouse (if you selected the free standard shipping option).

If you selected our express shipping option, your order will take approximately 1-2 business days to arrive.

International orders: shipping times vary depending on your location. Below are approximate delivery times for orders sent with regular shipping:

North America: 3 - 7 business days
Europe: 7 - 15 business days
Asia: 7 - 15 business days
South America: 15 - 25 business days
Rest of the world: 10 - 25 business days

All orders are dispatched from our distribution centre.

Unfortunately, there are a number of destinations we are not able to deliver to at this time. If your country is not available at checkout, delivery is not currently supported.

Due to circumstances affecting logistics networks in some regions, delivery timeframes may be impacted. These delays are outside of our control, and we appreciate your patience and understanding.

Standard orders: all orders with free, standard shipping are sent with our standard postal service. All orders sent with express shipping are handled by our express courier partner.

All orders are dispatched from our distribution centre.

International orders: orders are sent with our international carrier and then handed over to your country's postal provider. Once your order clears customs, you can track it on your local postal provider's website using the same tracking number provided in your shipping confirmation email.

Customs (applies to international orders only):
When ordering from us, the customer is responsible for ensuring the product can be lawfully imported into the destination country.

Recipients of international shipments may be subject to import taxes, customs duties and fees (import fees), charged by the customs office of your delivery destination.

Import fees vary according to the customs regulations of the destination country. Components that play a role in import fee calculations include (among others):

* Product category and price
* Shipping costs and package weight
* Customs clearance channel
* Import taxes based on customs duty amounts

Customs policies vary widely, and some countries do not charge import fees for shipments below a minimum value. Contact the customs office of the destination country for more information.

If your order contains a free product with purchase, the free product will be declared at its full, regular retail price during your country's customs clearance process. It is not legal for us to declare any item at $0.00. This may affect any import taxes or duties calculated from the total declared value of your order.

We are not liable for any import fees, and we do not accept returns for orders that have incurred import fees.

Unfortunately not. As soon as your order has left our warehouse we are unable to change any of the details. Always be sure to triple check your order details and notify our customer service team through our contact page as soon as you realise something is incorrect. We will not be liable for orders missing due to incorrect or incomplete address details.

Standard orders: orders sent with our free, standard shipping option do not include tracking.

Orders placed with express courier shipping do include tracking.

You will be able to track your order using the tracking number and link provided in your shipping confirmation email. If for any reason this is not working, or you are having trouble finding these details, please contact our team through our contact page.

International orders: you can initially track your order using the tracking number and link provided in your shipping confirmation email.

Once your order clears your local customs, you can track it on your local postal provider's website using the same tracking number provided in your shipping confirmation email.

If for any reason this is not working, or you are having trouble finding these details, please contact our team through our contact page.

Standard orders:
If your order is being shipped with our free regular mail option, you may use a PO Box. If you have chosen to purchase express courier shipping, please make sure your postal address is a home or business address.

You must also provide a mobile phone number so that the courier can call you if they require further delivery confirmation and/or updates.

International orders: if your order is being shipped with our free regular mail option, you may use a PO Box. If you have chosen one of the express postage methods available, please make sure your postal address is a home or business address.

You must also provide a mobile phone number so that the courier can call you if they require further delivery confirmation and/or updates.